New London Department of Public Utilities
EPA ID: CT0950011 · 27,620 people served · 2 ZIP codes
Five years tracked: New London Department of Public Utilities had 9 violations, all cleared, 27,620 served.
Data: EPA SDWIS Last verified: 2026-04-02
Service Area Map
Coverage area for New London Department of Public Utilities Source: EPA SDWIS service area boundaries.
Service area boundary — Grade D
Service Area Demographics
The New London Department of Public Utilities serves a community with a median household income of $85,300 and an estimated 43,175 residents across its service area. Approximately 80% of housing stock was built before 1986, which increases the likelihood of lead service lines and older plumbing.
🌊 Where Does Your Water Come From?
New London Department of Public Utilities's water is drawn from rivers, lakes, or reservoirs. Surface water sources are more exposed to agricultural runoff, stormwater, and upstream discharges, but they typically receive more intensive treatment before reaching your tap.
Superfund Proximity Note: This service area ranks in the 60th percentile nationally for proximity to Superfund (NPL) sites.
Infrastructure Risk
Detected Contaminants
How New London Department of Public Utilities compares to EPA limits
What This Means For You
Surface Water Treatment Rule at 6 mg/L exceeds the EPA maximum of mg/L.
Consumer Confidence Report Rule at 2 mg/L exceeds the EPA maximum of mg/L.
Stage 1 DBP Rule at 1 mg/L exceeds the EPA maximum of mg/L.
Comparable Water Systems
Similar-sized systems in Connecticut
Estimated Remediation Costs
Average estimated costs across ZIP codes served by this system
Based on national averages for common remediation projects. Actual costs vary by property. Only issues flagged by EPA, FEMA, or state data for each ZIP code are included.
System Overview
NEW LONDON DEPT. OF PUBLIC UTILITIES (EPA ID: CT0950011) is a community water system in Connecticut that serves approximately 27,620 people from surface water sources.
This system provides water to 2 ZIP codes across 2 communities.
Average Home Safety Score: D (48/100)
Based on water quality violations, lead levels, and radon risk across all ZIP codes served by this system.
Violation History
Recent Violations
| Date | Contaminant | Type | Status |
|---|---|---|---|
| July 1, 2025 | Surface Water Treatment Rule | Monitoring | Resolved |
| July 1, 2024 | Surface Water Treatment Rule | Monitoring | Resolved |
| December 30, 2023 | Stage 1 DBP Rule | Monitoring | Resolved |
| July 1, 2023 | Surface Water Treatment Rule | Monitoring | Resolved |
Contaminants Detected
The following contaminants have been flagged in EPA records for this water system:
| Contaminant | Category | Violations | Health-Based |
|---|---|---|---|
| Surface Water Treatment Rule | Treatment Failure | 6 | No |
| Consumer Confidence Report Rule | Reporting Failure | 2 | No |
| Stage 1 DBP Rule | Treatment Failure | 1 | No |
Lead & Copper
EPA Lead and Copper Rule sampling data for ZIP codes served by this system:
| ZIP Code | Lead Level | Exceeds Limit | Sample Date |
|---|---|---|---|
| 06385 | 0.0024 mg/L | No | N/A |
Radon Risk in Service Area
Dominant radon zone for ZIP codes served by this system: Zone 1 (High Risk)
The EPA recommends testing homes in Zone 1 and Zone 2 areas for radon.
Need help with your water quality?
Typical cost: Water test: typically $20–$50 (DIY kit) · Professional inspection: $150–$400
Find the Right Water FilterFree tip: Let cold water run for 2 minutes before drinking — this helps flush lead from your pipes.
ZIP Codes Served
Coverage: Service area ZIP codes sourced from EPA Community Water System Service Area Boundaries v3 (March 2026 release). These ZIPs reflect the actual deployment footprint recorded by CT or modeled from parcel and building-footprint data.
Data Sources
This report uses public data from the EPA Safe Drinking Water Information System (SDWIS). View the full compliance record for New London Department of Public Utilities (CT0950011) on EPA.gov.
Frequently Asked Questions
Is New London Department of Public Utilities water safe to drink?
New London Department of Public Utilities has only monitoring/reporting violations, which are procedural in nature. The system meets federal health-based standards.
How many people does New London Department of Public Utilities serve?
New London Department of Public Utilities serves approximately 27,620 people across 2 ZIP codes in Connecticut.
Where does New London Department of Public Utilities get its water?
The primary water source is surface water.
Contact Your Water Utility
Public-record contact information for the water utility serving this system. Use these channels to request water quality reports, ask about service, or report issues directly.
Contact information from City of New London Dept of Public Utilities Consumer Confidence Report.
ZipCheckup is not affiliated with this water utility, does not act as its agent, and does not provide customer support for it. Contact details shown are public-record information from CCR filings. For service issues, contact the utility directly using the information above.
Water Source & Treatment
Where this water originates and how it's treated before reaching your tap.
Source: City of New London Dept of Public Utilities Consumer Confidence Report.
ZipCheckup is not affiliated with this water utility. Treatment and source data are sourced from the utility's published CCR filings.
CT Department of Public Health Drinking Water Division completed water assessment of Lake Konomoc Reservoir System — available on DPH website. Assessment found this public drinking water source has LOW susceptibility to potential sources of contamination.
Treatment regime
How this utility classifies its treatment process and what each reported treatment chemical does.
Treatment chemicals and what each one does
Chemical names are reported verbatim by the utility. Purpose categories are ZipCheckup annotations based on standard drinking-water treatment practice.
Watershed exposure sources reported
Land-use and natural conditions identified in the utility's source-water assessment as potential contamination sources upstream of treatment.
Treatment classification and chemical list sourced from City of New London Dept of Public Utilities Consumer Confidence Report.
Treatment intensity is a ZipCheckup-derived classification based on the chemicals and processes the utility reports. Chemicals and contamination sources are taken verbatim from the utility's CCR filing. Routine federal monitoring and contaminant testing shown elsewhere on this page determine whether the water meets safety standards, not the treatment classification.
Federal UCMR5 PFAS Monitoring: Tested Clean
This water system was tested under the federal EPA Unregulated Contaminant Monitoring Rule (UCMR5). No PFAS compounds were detected.
Current MCL reflects the lowest state-enforceable limit (NYS 10 ppt for PFOA/PFOS, effective August 2020). The federal final MCL of 4 ppt for PFOA/PFOS (EPA April 2024 rule) is not enforceable until April 2029. Detections above 4 ppt but below 10 ppt are below current MCL but above the future federal limit.
Source: U.S. EPA UCMR5 (Unregulated Contaminant Monitoring Rule, 5th cycle) — per-system federal sampling, 2023–2025. EPA UCMR5 monitoring program →
Service line inventory available at leadfreenewlondon.com. Veolia Water (operator) responsible for removing lead pipes but cannot control home plumbing materials.
Lead Service Line Replacement Tracker
This water utility's lead service line (LSL) replacement program is tracked from public Consumer Confidence Report filings. Email signup notifies subscribers when the utility files an updated replacement plan or progress milestone.
City of New London Dept of Public Utilities
ZipCheckup is not affiliated with this water utility. LSL replacement-program data is sourced from public CCR filings published by the utility. Subscription notifications are based on automated parsing of subsequent CCR releases.
Learn more about Lead and Copper Rule replacement requirements →
Lead Service Line Inventory
Service line breakdown reported under the federal Lead and Copper Rule Improvements (LCRI) inventory requirement:
Federal LCRI rule (effective October 2024) requires every public water system to inventory its service lines and complete lead-line replacement within 10 years.
Source: EPA SDWIS Federal Service Line Inventory (Phase 2) · Submitted 2026
ZipCheckup is not affiliated with the utility or state agency. Inventory figures render verbatim from the public LCRI submission cited above; ZipCheckup does not perform inspections or replacements.
Notable events and violations
This section summarizes events the utility chose to disclose in its most recent Consumer Confidence Report, plus any federal compliance violations the utility recorded against itself. Both lists are utility-authored — ZipCheckup does not audit, judge, or reorder them.
Notable events from the utility's CCR
These bullet entries are the utility's own narration of operational, regulatory, or infrastructure events during the reporting period.
- System also serves Waterford under separate PWS CT1520071 — data for both included in this CCR.
- Lake Konomoc stores over 1.2 billion gallons; 210 miles of pipes; 4 pump stations; 6 storage tanks (15 MG capacity).
- Over 2 billion gallons processed per year.
- TTHM at New London 70 ppb (LRAA) — approaching MCL of 80 ppb.
- CCR includes Spanish notice ('Este informe contiene informacion importante').
- Operated by Veolia Water.
- Monitoring and reporting violations: None.
ZipCheckup note: items above reflect what the utility published in its most recent CCR. Federal violation records are also tracked separately by the EPA Safe Drinking Water Information System (SDWIS) — the SDWIS record is the authoritative federal source for any specific regulatory action.
How Water Systems Appear in Rankings
Water systems are evaluated by violation history, contaminant detections, and service population. Larger systems with more service connections appear in more rankings.
Frequently Asked Questions
What You Can Do
Test your water
Home test kits can detect lead, bacteria, and other contaminants at your tap. Find the right filter →
Check your specific ZIP code
Water quality can vary within a system. View nearest ZIP report →
Contact your utility
New London Department of Public Utilities (EPA ID: CT0950011) — request the latest Consumer Confidence Report or ask about specific contaminants.