Data source: U.S. Consumer Product Safety Commission (CPSC) Last verified: August 14, 2025

Product Description

This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.

Hazard

The LED module can overheat, causing it to melt, posing a fire hazard.

Reported Injuries

The firm has received 20 reports of modules overheating or melting. No injuries have been reported..

What You Should Do

Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.

Manufacturer Contact

Viewrail toll-free at (888) 500-2151 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at [email protected], or online at https://www.viewrail.com/recall or https://www.viewrail.com/support and click on "Product Recalls" at the bottom of the page for more information.

Recall Details

Units sold: About 2,720

Sold at: Viewrail.com from August 2023 through June 2025 for about $80.

Manufactured by: Viewrail, of Goshen, Indiana

Country of origin: China

Source

This recall information is sourced from the U.S. Consumer Product Safety Commission (CPSC). Recall date: August 14, 2025. CPSC Recall Number: 25436.